Frequently asked questions

I sent funds to someone but they can’t see them?

If you do not see the funds credited to your account, make sure that the funds were sent to the same phone number or email that’s associated with your account. If the funds were sent to the same account that your profile is registered under, please contact info@storecashapp.com and we’ll make sure the problem is resolved.



What if I accidentally deleted the text or email confirming that I had received funds?

When someone sends funds to another person they specify a unique identifier (your phone number or email) to send to. Simply log in with the email or phone number that funds were sent to and you’ll see them in your account. The texts / email alerts are just there to help notify you of changes with your account.



I accidentally sent the wrong card, can I switch?

After StoreCash has been used for a specific retailer on the platform (Regardless of whether you send it to someone or use it for yourself) we are unable to reverse the transaction unfortunately. If you accidentlally sent StoreCash credits to the wrong person, please reach out to to us at info@storecashapp.com so that we can work with you to reverse the transaction as long as it has not been redeemed for an individual retailer.



Why can’t I authenticate my account to login?

A temporary one-time code (OTP) will be sent, once to your phone number and a separate code will be sent to your email id that is associated with your StoreCash account. If for some reason you don't receive the codes, then please reach out to us at info@storecashapp.com so that we can assit you.



Why am I having problems logging in?

If you are trying to login with phone number, then a temporary one-time code (OTP) will be sent to the phone number associated with your StoreCash account. If you are trying to login with email, then a temporary one-time code (OTP) will be sent to the email id associated with your StoreCash account. If for some reason you don't receive the code, first try the "Resend Code" option. When that doesn't work either, then please reach out to us at info@storecashapp.com so that we can assit you.